BALLOON

We offer returns or exchanges within 10 days of receiving your order.
You can return the product in exchange for a voucher, a different product or a refund.
We ask that you take note of the following exceptions to our return and exchange policy:

Discounted items are final and cannot be returned or exchanged.
Returned items must still have the label and must be returned in the original packaging.
Returned items must not show visible signs of wear or use.

To initiate a return or exchange, complete the following steps:

Access our site and contact us via the "CONTACTS" section by entering all the data requested in the form, the order ID and the reason for the request,

• indicate the products you want to return or replace giving us a clear reason.
• Print the purchase confirmation received by e-mail.
• Send all items to the address that will be provided to you via the return approval confirmation email.

Any shipping costs are charged to the applicant.

Delivery will be processed on working days (Monday to Friday).

Orders are usually shipped within 10 business days depending on payment confirmation, the delivery address selected and the availability of your items in stock.

You will find the delivery costs applicable at the time of payment for your order when you shop online, in the Order Confirmation.
The Products will be delivered to the delivery address specified in the order.
Once your order leaves our warehouse, we will send you a text message. This will include the tracking number and a link to the tracking information.
Once your order has been prepared for shipment or has been shipped, we may not be able to change the delivery address.
If you have not received the shipment notification email, please contact us.
If you provide a home address that has a front desk or concierge service, our courier will deliver to the concierge. The concierge can sign for delivery as long as he has a fixed location in the reception or inside the building.

Did you miss a delivery ?

In the event that no one is available at the address at the time of delivery, a notice will be left to notify you if your order has been left in a safe place, such as a neighbor, or if you need to contact the courier to arrange a new delivery time. delivery. If the estimated delivery date indicated in the shipping email has passed and you have not received your package, please contact us. We will investigate with the courier and endeavor to deliver your order as soon as possible.

Damaged orders:

If any damage is found only after receiving the delivery, please contact us by email. We will contact the delivery service directly to resolve the issue as quickly as possible. We will make every effort to keep you informed of the progress of our investigations.